Frequently Asked Questions

What's the difference between the three products? +

Vital Red and Vital Spectrum are bulbs for lamps and ceiling fittings you already have. Vital Clip is a portable, rechargeable light you can move around the house: nightstand, changing table, or wherever you need it. All three are completely free of blue light.

Which countries does Vital Light ship to? +

At the moment Vital Light is shipping to Europe. Soon it will expand to other countries.

Can I return or exchange my product? +

Items purchased from Vital Light cannot be exchanged, only returned through store credit, or full refund within 30 days of your order delivery. Products must be returned unused and in their original packaging to qualify for a refund or store credit.

What is the delivery time for the products? +

Depending on the country you live in you can expect 5 to 8 working days after the order has been processed and shipped. Vital Light is not responsible for delays caused by customs or other external factors.

What payment methods are available? +

We accept all major credit and debit cards, PayPal, Apple Pay and Google Pay.

Do I need to have an account to order? +

No, you can also place an order as a guest. However, having an account offers perks such as quick checkout, order tracking, exclusive updates, and future discounts.

How secure is my online order? +

All transactions are processed through an SSL secure web page. Your payment information is encrypted and securely transmitted to our payment provider. We do not store credit card details on our servers.

Are there any exchange rates? +

All of our transactions are based in EUR. If your credit card is based in another currency, your order total will be calculated according to the daily exchange rate of the date your card issuer processes the transaction.

How do I set my shipping address? +

You just type your shipping address at checkout. Always make sure it's typed properly. Vital Light doesn't take responsibility for incorrect addresses.

Can I change my shipping address after placing an order? +

Once an order has been processed or shipped, the shipping address can't be changed. Please ensure your address is correct before confirming your order.

How can I track my package? +

Once your order has shipped, we will email your tracking number and tracking website.